RETURNS & EXCHANGES
Our 100% Money Back Guarantee
Not completely satisfied? No worries! We stand behind every product with our hassle-free 30-day money back guarantee.
📦 How to Return an Item
Step 1: Contact Us Email us at info@love-yes.com within 30 days of delivery to initiate your return.
Step 2: Package Your Return
- Items must be unused and in original condition
- Include all original packaging and documentation
- Pack securely to prevent damage during transit
Step 3: Send to Our Returns Address
Love-Yes Returns
PO BOX 228
Hitchin, Herts
SG4 0WW
United Kingdom
💰 Refunds & Exchanges
Full Refund: We'll refund the product cost once we receive your return (original delivery charges excluded)
Exchange: Prefer a different item? We're happy to exchange - just let us know when you contact us!
Processing Time: Refunds are processed within 7-10 business days of receiving your return
📋 Important Details
Your Responsibility
- Return shipping costs are at your expense
- Items are your responsibility until they reach us
- We recommend using tracked, insured shipping for your protection
When We Cover Return Costs If your item is faulty or we sent the wrong product, we'll refund your return shipping costs too.
Time Limit Returns must be dispatched within 30 days of delivery (we'll notify you if any exceptions apply).
Questions? Contact us at info@love-yes.com - we're here to make returns as easy as possible!